Our Policies and Procedures

CANCELLATION POLICY

24 hours notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a charge of 100% of the scheduled appointment fee, which will be processed on the credit card retained on file to reserve the appointment.

ARRIVAL POLICY

Please arrive at least 30 minutes before your scheduled appointment start time. If you are late to your session, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

ILLNESS POLICY & COVID-19 SAFETY

The health and well-being of our clients and team members are our top priority. If you currently or have recently had any respiratory, flu, or cold symptoms, including fever, chills, nasal drainage/congestion, sore throat, cough, muscle aches, or shortness of breath, you are required to reschedule your appointment for a date at least 14 days in the future.

PAYMENT

Full payment is due at the time of service. We accept cash, checks & credit cards (Visa, Master Card, Discover, or American Express).

GRATUITIES

Gratuities are not included in the prices of our services. An automatic 18% gratuity will be added to your service fee at the time of checkout. However, you are welcome to pay additional if desired.

HEALTH CONSIDERATIONS

Please inform us at the time of appointment of any health conditions, allergies, special needs, or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions.

COMMUNICATE YOUR PREFERENCES

Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

CELL PHONE USAGE​

In our effort to maintain a relaxing & tranquil atmosphere for clients, we ask that all cell phones and pagers be silenced or turned off upon entering our center. Cell phone use is not permitted beyond the reception area.